How We Work: Understanding how things work in a company is intrinsic to delivering the full value of information technology. Without process understanding, policy, technology, and management all fail. Our consultants are all experienced process architects, analysts, and managers. We bring a “real-world” perspective to our efforts that is often lacking in process management projects. Our first task is to create mission scope and objectives for the process project. Often, this requires selection of a specific focus for the project – perhaps on customer-facing processes, high-cost processes, high-value processes, or processes that are thought to be particularly “at-risk”. We then focus on the specific data or documents produced by the processes to understand the components of the project focus – in other words, how does a process contribute to the issue being examined, either positively or negatively. By breaking down processes into components of inputs, outputs and discrete tasks, we are able to define ways in which processes can be better designed and deployed, as well as determining where the process fits in the architecture of the organization. Finally, we deliver analyses of the “big picture”, an examination of the financial and operational implications of process change for the organization.